State Farm® Insurance Agent Jenna Mack
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brian Scott
March 14, 2026
5
out of
5
rating by Brian Scott
"Love the kindness and willingness to help and work with and figure and solve what needs to bee done love the great affordable prices too will always recommend Mrs Jenna mack at state farm."
We responded:
"Thank YOU so much for your five star review and kind words! We are very thankful for your business and appreciate you allowing us to serve you. May we always strive to be kind in all that we do! Again, THANK YOU!"
Jordan Williams
March 3, 2026
5
out of
5
rating by Jordan Williams
"Gave me an awesome rate compared to the other places."
We responded:
"Thank YOU so much for your five star review! We are glad to hear that you saved by switching to us. Thank YOU for choosing to do business with JMSF!"
Johnny Watson
March 3, 2026
5
out of
5
rating by Johnny Watson
"Extremely helpful. Excellent customer service. Very good company that cam provide all your insurance needs. I'm insured, are you?"
We responded:
"Thank YOU so much for your five star review! We strive hard to be nothing but excellent, 100% of the time. We are very thankful for your business and look forward to serving you for many years to come! Love it!"
Denise Cole
February 17, 2026
5
out of
5
rating by Denise Cole
"So helpful and nice! New to the area and Megan was so helpful! Would recommend to anyone!"
We responded:
"Thank YOU so much for your five star review and kind words! Megan is a real rockstar and we are so glad you decided to do business with us. We look forward to serving you for years to come!"
Nate Clark
February 9, 2026
5
out of
5
rating by Nate Clark
"Great people! Very helpful and the most reasonable prices I found after shopping around"
We responded:
"Thank you for your five star review! We TRULY appreciate your business and kind words. We do try our best to be GREAT! Looking forward to serving you, Tara and your family for many years to come. THANK YOU!"
Sharon Grice
January 26, 2026
5
out of
5
rating by Sharon Grice
"After searching online and many calls with different companies I stopped by my local State Farm office and got the best rates. They were very well equipped to answer all questions and were very kind and friendly."
We responded:
"Thank YOU so much for your five star review and very kind words! We are grateful for you and your business and yes ma'am, we try hard to be sure and answer all of your questions and handle whatever you need us to. We look forward to serving you for many years to come! "
Brian Richards
January 15, 2026
5
out of
5
rating by Brian Richards
"Always ready to help. Always friendly. Call you tell you they are lowering your rates. Alstate only called to raise."
We responded:
"Thank YOU so much for your review and kind words! We truly appreciate YOU and your business. We try hard to help in every possible way and of course, always in a friendly way because we care about our customers. Thanks again!"
Mark Lewis
December 12, 2025
5
out of
5
rating by Mark Lewis
"The staff of State Farm Agent Ms. Jenna Mack move swiftly! The effort on my part was almost zero! She, Ms. Nikki Nelson, performed all the leg work providing me with easy quotes to compare to my current situation in which I was insured with Alfa. Well, State Farm has provided more coverage for Les!!! Thank you all! Merry Christmas! Mark Anthony Lewis"
We responded:
"Thank YOU so much for your 5 star review and kind words! We do try very hard to move swiftly. We want your business and we want it now! Nikki is an amazing team member who works hard to earn your trust. We are very grateful for YOU and look forward to serving you for years to come. Merry Christmas! "
Jeffrey Williams II
December 9, 2025
5
out of
5
rating by Jeffrey Williams II
"Nikki is awesome!"
We responded:
"Thank YOU so much for your five star review! We are grateful for YOU! Nikki is a real rockstar on our team! We look forward to serving you for many years to come. "
Gabe & Melanie Dunn
December 1, 2025
5
out of
5
rating by Gabe & Melanie Dunn
"Very pleased with how switching my home, auto, and boat insurance over from my previous provider. Tracy was knowledgeable on helping me get more coverage for a better price. And I’m still able to deal with a local office instead of a call center."
We responded:
"Thank you so much for your kind words and five star review! We are very grateful that you decided to do business with us. Tracy is a real rockstar! Yes, you can call us anytime. We look forward to serving your family for many years to come!"
Chad Ellis
November 19, 2025
5
out of
5
rating by Chad Ellis
"Tracy was very helpful with my multitude of questions and timing requests. From getting an estimate on my primary residence, rental property, to autos she helped my with getting the best price and transitioning."
We responded:
"Thank YOU so much for your five star review! We are truly grateful for your business. Tracy is a real rockstar! So glad she was able to help you switch and save. We look forward to serving you for years to come!"
Patrick Ross
November 18, 2025
5
out of
5
rating by Patrick Ross
"I dealt with Ms. Tracy Peebles an she had a quote for me within minutes along with a detailed explanation of my coverage. Very affordable and I had coverage on my new vehicle in no time!"
We responded:
"Thank you so much for your five star review! Tracy is real asset in our office and we are grateful to help with all your insurance needs. Thank you for allowing us the opportunity to serve you!"
Ari Harris
November 12, 2025
5
out of
5
rating by Ari Harris
"Always great to work with and personable! Good prices too!"
We responded:
"Thank you SO much for you five star review! We truly appreciate your kindness and of course, your business. THANKS SO MUCH!"
Sheila
November 2, 2025
5
out of
5
rating by Sheila
"The Mack team is amazing! I recently worked with Jenna, Dawley, and Nikki regarding my life insurance, and I was thoroughly impressed. What an awesome group of professionals! I highly recommend giving them a call."
We responded:
"Thank YOU so much for your kind words! We are SO very grateful for you and your business. Life insurance is a priority in our agency so thanks for allowing us to help you with your life needs. We love YOU!"
Walter Thomas
October 20, 2025
5
out of
5
rating by Walter Thomas
"I switched my insurance from usaa to state farm,and was very pleased with how quickly miss Nikki and her staff worked out a policy for me. They covered my house and my two cars for less than 2/3 the cost of usaa. Thank you, you have a great team"
We responded:
"Thank YOU so much for your five star review and kind words! We are truly grateful for your business. Nikki is a real ROCKSTAR! Glad we could help you save! We look forward to serving you for many years to come."
Dana Alums
October 2, 2025
5
out of
5
rating by Dana Alums
"Great office staff! Very friendly and answer all questions."
We responded:
"Thank YOU so much for your five star review and kind words! We do our very best to be the BEST for our customers. We are truly thankful for you!"
Lorrey Strickland
September 29, 2025
5
out of
5
rating by Lorrey Strickland
"Absolutely Awesome!! Always very helpful and make things so easy!!"
We responded:
"Thank YOU so much for your kind words! We try very hard to be the BEST at what we do and of course, make it easy on our customers. We truly appreciate YOU!"
Niki Webb
September 9, 2025
5
out of
5
rating by Niki Webb
"Tracy is absolutely AMAZING! She made getting homeowners insurance and swapping our auto a breeze. AND she saved me money. Very helpful, friendly, and quick to respond."
We responded:
"Tracy IS a real ROCKSTAR! We LOVE her! Thank you so much for your kind words. We are VERY thankful you do business with US! "
Tony Jones
September 4, 2025
5
out of
5
rating by Tony Jones
"Tracy was awesome to work with! Great experience! Saved me lots of money!"
We responded:
"Thank you SO much for your five star review! Tracy is a real ROCKSTAR in our office! We truly appreciate your business and look forward to serving you for many years to come. THANK YOU!"
Joshua Crutchfield
July 23, 2025
5
out of
5
rating by Joshua Crutchfield
"Jenna Mack and her staff are amazing. They go above and beyond to make sure their customers are properly insured and taken care of. I would recommend them to anyone looking for an insurance policy."
We responded:
"Thank YOU so much for your 5 star review! We, as a team, try very hard to do our very best for our customers - sure glad YOU are part of that!"
Tracey Brown
June 26, 2025
5
out of
5
rating by Tracey Brown
"After 24 yrs with USAA with zero claims and us having to pay for our own roof, my husband and I made the switch to Jenna Mack State Farm. USAA increased our monthly auto premium by almost $100 and homeowners by $600 annually. Tracy Peebles was so helpful and professional. She made the entire transaction so smooth and easy. I got more coverage for our home and exact coverage for both autos. Tracy saved us $1,000 annually on homeowners and $125 monthly on auto. Local insurance company and I trust and know Jenna’s family and you too can trust Jenna Mack State Farm. Do yourself a huge favor and call them. You will not regret it!"
We responded:
"Tracey Brown - YOU ARE AMAZING! We are SO delighted to have your business. Tracy is a true rockstar! Thank you, thank you for sharing your experience - we are VERY grateful! We look forward to serving you and your family for many years to come. "
Wendy Williams
June 23, 2025
5
out of
5
rating by Wendy Williams
"Rebecca really understands what insurance needs you have and doesn’t push you into anything you don’t need. Ask all the questions you have! Great experience!"
We responded:
"Thank you for your 5-star review! Rebecca truly is a rockstar in my office! We truly appreciate your kind words and THANK YOU again for showing us love by your review!"
Pamela Phillips
June 19, 2025
5
out of
5
rating by Pamela Phillips
"Tracy was absolutely wonderful! Just having relocated things have been a bit hectic, but Tracy made my transition to State Farm (Jenna Mack) a very easy process! I am so grateful and can’t say enough about the prompt service, immediate response and wonderful attitude and kindness! Thank you Tracy!! You are wonderful at what you do and are an absolute joy to work with!"
We responded:
"We appreciate your review! Love getting five stars! We are delighted to know you had a great experience with our State Farm office. Tracy is AMAZNG and such a JOY! If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Stephen Aldridge
June 11, 2025
5
out of
5
rating by Stephen Aldridge
"Despite some complications with my claim that we’re out of their control, Rebecca was EXTREMELY helpful. Always checked in, took initiative , and found me answers when no one else could. With all the difficulties it was great to know someone was there to help! Thanks JMSF!"
We responded:
"Thank you for reviewing our State Farm office! Rebecca is a real ROCKSTAR! We are very thankful for your business and appreciate you allowing us to help with the claim process. We are SO GRATEFUL for YOU!"
Brent Hayes
June 2, 2025
5
out of
5
rating by Brent Hayes
"they are very kind and helpful with any questions you have."
We responded:
"Thank you for taking the time to share your thoughts! We LOVE five star reviews. We’re glad to know you’re satisfied with the service at our office. If you ever have any questions or need assistance, we’re here to help!"